Adopting Hardware Asset Management (HAM) and Software Asset Management (SAM) processes are essential for your company’s long-term growth. Working in tandem, they help you better manage your end‑customers’ IT budgets, drive down costs, boost efficiency and maximize ROI.
One of the biggest problems Value-Added Resellers (VARs) and Service Providers (SPs) experience is that they have to manage large amounts of data from a wide variety of sources, including their own databases, their end-customers’ and the OEMs’. This creates a diverse set of data that can be conflicting and difficult to manage without the right systems in place.
To keep this data accurate and manageable, it needs to be regularly audited and translated into a single, reliable source. RAY ALLEN consolidates, audits, reconciles and translates data from all sources into a Unified Source of Truth, from which you and your end-customers can access the data seamlessly and deploy ITAM solutions intelligently.
For VARs and SPs, this process of consolidating and auditing the end-customers’ data can be time-consuming and costly. RAY ALLEN’s Asset Lifecycle Management with Insights (ALM/i) solution helps streamline each of these processes, saving you time and money and allowing you to focus your valuable resources elsewhere. It also gives you the ability to manage the installed bases of all of your customers in one place, so that you can increase customer satisfaction levels and better manage expectations.
Having accurate data, however, is not enough. The “why” behind the data — the insights — is key to cutting costs and driving growth. RAY ALLEN’s ALM/i solution provides these insights, and in doing so, helps you unlock the meaning behind the data and how it can be leveraged to help meet business objectives. For VARs and SPs, insights may include how your coverage and renewal rates are trending and the size and number of your upcoming renewals. Your customers will receive insights such as which software is associated with which hardware, which software could be reused within the organization or resold, and whether or not they have the appropriate maintenance contracts in place.
More and more, enterprise customers expect their VARs and SPs to provide an ITAM solution as part of their managed services. At RAY ALLEN, we’ve witnessed firsthand the challenges VARs and SPs face when trying to win RFPs from new enterprise clients if ITAM is not part of their portfolio. By offering ITAM solutions that provide outcomes tailored to the unique needs of their enterprise customers, VARs and SPs can distinguish themselves from their competition and in turn increase recurring revenue, drive down operating expenses and ultimately win more business.
Effectively managing the hardware equipment and supporting software for your customers is essential to your future growth. Therefore, it’s important to offer the most effective HAM and SAM solutions to ensure that they are satisfied and getting the most out of their IT asset spend.
RAY ALLEN is the networking industry’s leading solutions provider for the future of IT asset management. We are experts in solving problems before they emerge, enabling VARs and SPs to thrive and compete in an ever-evolving digital economy.
Our ALM/i solution is a tiered offering designed to drive outcomes for both your organization and your enterprise customer base.